Refund policy

Bellaviele Return & Refund Policy

At Bellaviele, we want you to shop with confidence. If something isn’t right, we’re here to help.

You may request a return within 14 days of receiving your order. To be eligible, items must be unused, unopened, in their original packaging, and in a condition suitable for resale. Because we sell beauty, skincare, and personal care products, we can only accept returns that meet these conditions to ensure hygiene and product safety.

To start a return, contact us within 14 days of delivery at [support@bellaviele.com](mailto:support@bellaviele.com).

Once your return is received and approved, your refund will be issued to the original payment method within 14 days. Original shipping charges are refunded only when the item is damaged, defective, or incorrect. Return shipping costs are the responsibility of the customer unless the return is due to our error. Refunds are processed after the returned item has been inspected and approved. Processing times may vary depending on your bank or payment provider.

For hygiene and safety reasons, we cannot accept returns for opened or used skincare, body care, or cosmetic products, products with broken protective seals, or personalized and custom-made items. If any of these items arrive damaged or incorrect, please contact us and we will arrange a suitable solution.

Orders can be cancelled only before they have been shipped. Once a shipment confirmation has been sent, the order can no longer be cancelled.

A €15 handling fee may apply if an order is refused at delivery, not collected from a pickup location, or returned because the shipping address provided at checkout was incomplete or incorrect. This fee helps cover return shipping and handling costs.

By placing an order with Bellaviele, you agree to the terms of this Return & Refund Policy.

For any questions, please contact [support@bellaviele.com](mailto:support@bellaviele.com).

Bellaviele
Beauty, wellness, and everyday essentials designed for real life.